Manager
Pet Store and Grooming Salon

EXEMPT
FULL TIME
DEPARTMENT- Social Enterprise
REPORTS TO- Director of Social Enterprise
WORK EVENINGS AND WEEKENDS- Yes
TRAVEL-Some, in area and occasionally out of town for trade shows and training

To Apply: Send resume and cover letter to jobs@crossroadscampus.org with “Manager of Support Services” in the subject line.

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS-designated 501(c)(3) serving Nashville, Tennessee. Our mission is to provide opportunities for healing and developing resilience to young people facing barriers and abandoned pets in order to transform human and animal lives. Our We are committed to improving our community by bringing together neglected animals and young adults to heal and learn from each other. Our core values guide every aspect of our work:

1. Individually I respect the uniqueness of everyone I interact with. I am responsible for my actions and am guided by grace and compassion.

2. As a team, we build trust and a community of belonging where everyone’s strengths are recognized, boundaries are protected, and a sense of safety is ever present.

3. Together we persevere and strive for excellence as an organization. Recognizing the importance of accountability, learning, and reliability in our work.

POSITION SUMMARY

The Retail Store Manager oversees daily operations of Crossroads Pets, a mission-driven store and grooming salon of Crossroads Campus. This role drives revenue, ensures excellent customer experience, and provides job skills training to young adult interns. The manager is responsible for store performance, team development, and operational excellence.

Training

• Coordinate intern schedules with Job Training Coach

• Onboard and train new interns and employees

• Provide ongoing coaching, feedback, and performance support

• Develop interns’ workplace and customer service skills

Merchandising
Inventory/Product Management

• Manage inventory, including ordering, receiving, pricing, and rotation

• Maintain strong product knowledge and train staff

• Analyze sales trends and adjust product mix

• Evaluate and onboard new vendors

• Fulfill special customer orders

Shop Upkeep/Maintenance

• Maintain a clean, organized, and well-functioning store environment

• Ensure visual merchandising is attractive and aligned with brand standards

• Maintain signage and overall store presentation

Grooming Salon

• Support daily salon operations, ensuring efficient workflow and high standards of pet care and customer service

• Manage grooming appointments, booking systems, and high-volume phone inquiries

• Oversee front-desk operations, including check-in/check-out and payment processing

• Communicate clearly with clients and groomers on services, timelines, and care instructions

• Track sales, handle cash procedures, and manage inventory for supplies and retail products

• Collaborate with leadership and second location to maintain consistent service and operations

• Drive business growth through client relationships, rebooking, and promotion of services

Customer Service

• Foster a customer-first culture focused on safety, comfort, and satisfaction

• Assist customers with product selection, pet care guidance, and inquiries

• Train and support interns in delivering excellent service

• Manage grooming appointments, scheduling, and client communication

• Ensure ADA compliance and proper accommodations

• Resolve customer concerns professionally and promptly

• Ensure compliance with safety, policy, and animal welfare standards

Marketing/Promotions

• Develop and execute cost-effective marketing strategies to drive traffic and sales

• Communicate the mission and impact of the social enterprise to customers

• Partner with vendors to secure in-kind donations and support community events

Financial Management

• Manage sales performance, profit and loss, and financial reporting

• Oversee cash handling, register operations, and bank deposits

• Safeguard store assets and ensure compliance with financial policies

• Review sales data regularly with the CEO

REQUIRED QUALIFICATIONS

• Bachelor’s degree preferred or equivalent retail management experience

• Minimum 2 years of retail management experience

• Proven ability to lead, coach, and develop teams

• Strong business planning, sales, and financial management skills

• Ability to lift up to 40 lbs and handle animals (dogs and cats)

• Experience with point-of-sale systems

• Proficiency in Google Workspace (Docs, Sheets, Email, Calendar)

COMPETENCIES

The Retail Store Manager should demonstrate the following competencies:

• Adaptability: Thrives in a dynamic, entrepreneurial environment

• Sales & Persuasion: Maximizes customer engagement and sales opportunities

• Discretion: Handles sensitive information with confidentiality

• Ethical Behavior: Aligns actions with organizational values

• Interpersonal Skills: Builds relationships across diverse groups

• Teamwork: Collaborates effectively to achieve goals

• Decision-Making: Makes timely, informed decisions

• Problem Solving: Identifies issues and implements solutions

• Professionalism: Maintains composure in all situations

COMPENSATION

$50,000-$55,000

BENEFITS

● Comprehensive health coverage, including medical, dental, and vision. Employer

covers 95% of employee premiums and 50% of family premiums for medical

insurance.

• Generous paid vacation, sick, and paid holidays

• Professional development opportunities

• Employee discounts at pet retail store and the Crossroads Cafe

Equal Opportunity Employer

Crossroads is an equal opportunity employer. We encourage all qualified candidates to apply regardless of race, color, religion, national origin, age, disability, veteran status, genetic information, gender identity, or sexual preference.

Management reserves the right to revise this job description at any time. This job description is not a contract for employment. Employee may be asked to perform other duties not listed in this job description.