Careers

Chief of Staff

EXEMPT
FULL TIME
REPORTS TO- CEO
WORK EVENINGS AND WEEKENDS- Yes, some on-call
TRAVEL-Some for conferences and training

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS designated 501(c)(3) serving Nashville, Tennessee. We are committed to improving the community and the world around us by bringing neglected animals and young people together to learn from each other and heal together. Our model pairs employment through social enterprise with affordable housing for young adults who have been impacted by inequity, time in foster care or other traumas. It also provides opportunities for young people to experience the healing power of the human-animal bond through caring for homeless dogs and cats, resulting in mutually nurturing relationships that enhance resilience, change behavior, and teach skills.

POSITION SUMMARY

Do you have a desire to leverage your operations and strategic business expertise for greater community impact? Crossroads is seeking an experienced, energetic, visionary leader to successfully manage its social enterprise portfolio and overall organizational operations. The role will afford an entrepreneurial minded and mission-driven individual the opportunity to support the growth of our existing social enterprise businesses and to help plan for the growth and expansion of additional social enterprises. Reporting to the CEO, the Chief of Staff (COS) supervises and provides strategic leadership to four managers of key social enterprises. The COS also works closely with the Director of Young Adult programs to ensure youth served in Crossroads programs have positive work experiences in the social enterprises delivering on a promise that Crossroads values and the principles of trauma informed care are a part of workplace supervision and management.

PRIMARY DUTIES AND RESPONSIBILITIES

Strategy & Business Development –

Manage the development and implementation of strategic and operational plans for each existing social enterprise.
Work with managers of business units to develop successful marketing, growth, and service delivery systems.

Operations & Finance

Build organizational capacity and lead day-to-day management of business operations
Identify operational efficiencies that drive quality improvement and profitability
Support organization wide budget planning and forecasting, ensuring stability and growth – integrating separate business and program area budgets.
Ensure managers have knowledge of and can manage regulatory compliance for all operations

People & Organizational Management

Develop staffing models that balance efficiency and workforce development mission from a trauma informed lens
Develop and implement internal communications systems and routines to ensure a growing staff working in two locations feel connected and engaged with the organization.
Lead training, supervision, and performance evaluation of team
Provide timely information and reports as needed, including updates on impact metrics and business development
Manage relationship with outside HR, payroll, and benefits provider.
Supervise accounting and finance contractors to ensure timely reporting and financial planning.

Marketing & External Communications

Partner with Crossroads’ development and marketing team to grow external awareness and expand impact of the organization
Support and guide the development of marketing plans for each of Crossroads social enterprise businesses
Seek ways to creatively leverage social channels and relevant networks to increase awareness of Crossroads businesses

QUALIFICATIONS

Demonstrated commitment to the mission of Crossroads
Minimum 8-10 years relevant work experience in private sector and/or public/non-profit sector
Bachelor’s degree required; Master’s or advanced management course work preferred
Passion for equity, inclusion and diversity is essential, with demonstrated ability to transform such passion into action
Knowledge of and commitment to one or more of the following: animal welfare, youth development, trauma informed care and/or affordable housing
Track record of effectively leading and scaling an outcomes-based program
Proven ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives
Experience managing operations of complex non-profit service provider including budgeting, accounting, and human resources.
Ability to lift, push, pull at least 50 lbs.

COMPETENCIES

The Chief of Staff should demonstrate the following competencies:

Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment
Planning: Determine strategies to move programs forward, set goals, create and implement actions plans, and evaluate the process and results.
Communications skills: Persuasive and passionate communicator with strong verbal and written skills as well as strong listening skills.
Leadership: Positively influence others to achieve results that are in the best interest of the organization.
Relationship building: Establish and maintain positive working relationships with all stakeholders.
Risk Management: Identify and evaluate the risks to the organization’s people (clients, staff, management, volunteers), property, finances, goodwill, and image. Report all existing and potential risks to Executive Director in a timely manner.
Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Foster transparency: Create clear lines of sight into programs and program activities for all stakeholders.
Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
Creativity/innovation: Develop new and unique ways to improve programs and create new opportunities for the organization’s clients.
Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.
Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.
Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization.
Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations.

Management reserves the right to revise this job description at any time. This job description is not a contract for employment. Employee may be asked to perform other duties not listed in this job description.

HOW TO APPLY
Submit resume and cover letter to jobs@crossroadscampus.org
No phone calls. Applications accepted until job is filled.

Manager of Support Services

EXEMPT
FULL TIME
DEPARTMENT- Programs
REPORTS TO- Director of Young Adult Programs
WORK EVENINGS AND WEEKENDS- Occasionally
TRAVEL-Some for conferences and training

To Apply: Send resume and cover letter to jobs@crossroadscampus.org with Manager of Support Services in the subject line.

Are you looking for an opportunity to help young adults who face barriers build sustainable futures while working in a trauma-informed and supportive culture? Are you an experienced case manager with supervisory experience? If so, apply to be our Manager of Support Services.

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS-designated 501(c)(3) serving Nashville, Tennessee. Our mission is to provide opportunities for healing and developing resilience to young people facing barriers and abandoned pets in order to transform human and animal lives. Our We are committed to improving our community by bringing together neglected animals and young adults to heal and learn from each other. Our core values guide every aspect of our work:

Individually I respect the uniqueness of everyone I interact with. I am responsible for my actions and am guided by grace and compassion.
As a team, we build trust and a community of belonging where everyone’s strengths are recognized, boundaries are protected, and a sense of safety is ever present.
Together we persevere and strive for excellence as an organization. Recognizing the importance of accountability, learning, and reliability in our work.

We provide trauma-informed supportive housing and workforce development opportunities for young adults facing barriers, helping them gain the skills and experience needed to be successful in the workforce. Through the operation of multiple social enterprises—including animal adoption and education, retail, grooming, and a cat café—young adults learn valuable job skills, earn living wages, and develop the ability to manage personal finances. Our programs foster empathy and compassion for all living things through positive interactions with animals, while also empowering young adults to succeed both personally and professionally.

POSITION SUMMARY

Reporting to the Program Director, the Manager of Support Services is responsible for day-to-day oversight and supervision of the case management team. The manager will be responsible for all aspects of case management to ensure program participants receive equitable services that are strengths-based, culturally sensitive and provide access to opportunity and safe, stable housing. This position is a critical member of the program team, serving as a role model for young adults and working closely with other Crossroads’ leadership team members to ensure that programs and deliverables are integrated across the organization and the community. Part of a growing organization, the Manager of Support Services should have a strong background in trauma informed practices, youth welfare issues and strong program planning, implementation and evaluation skills. This is a developing position giving the Manager of Support Services the opportunity to play a significant role in the design/vision of our support services program.

PRIMARY DUTIES AND RESPONSIBILITIES

Participant recruitment and interviewing (with Program Director).
Participant intake for job training and residential program, onboarding and program planning coordination (with Program Director and case managers).
Supervise case managers and participate in direct services when needed for job training and residential program participants, including the following:
Conduct DLA-20 Assessments at intake and quarterly
Routine case management meetings
Crisis management and additional case management sessions as needed (including post-program supports)
Development and tracking of Individual Program Plans (IPP) at intake and quarterly
Identifying and responding to needs for special services including mental or physical health services
Community building and facilitated meetings among residential program participants
Manage quarterly case conferences for each participant and facilitate regular team reviews of all participants.
Manage small caseload and provide backup support to participants as needed.
Ensure the timely delivery of case management services to meet program goals and objectives.
Manage and provide quality control for support services data, including data collection, data entry, and data review. Support services data includes but not limited to: enrollment, DLA-20, IPP, exit surveys, and follow-up).
Develop, document, and maintain referral network for participant supports.
Assist Program Director with outcomes reporting and program evaluation (including database development and testing).
Ensure the program achieves expected performance milestones in accordance with internal goals and expectations of funding sources.
Assist Program Director with developing, planning and implementation of a Social Emotional Learning curriculum for young adults (ongoing participant training).
Regularly review and maintain program policies and procedures, suggesting changes to Program Director, as needed.
Provide on-call status for resident emergency needs in coordination with the case management team.
Provide in-service training and promote staff development to ensure case management staff have core competencies.

REQUIRED QUALIFICATIONS

3-5 years of experience in Social Work or related field, MSW preferred
3-5 years of experience building and managing teams/staff
Significant experience providing complex trauma-informed practices, coordinating services, and navigating complex systems, particularly with youth and young adults
Strong knowledge of Trauma Informed Practice models
Strong knowledge of available community services and how to access them
Expertise in youth and young adult development
General knowledge in the areas of affordable housing and animal welfare
Exceptional skills in engaging and assessing young adults and coordinating resources within families, institutions, communities, and educational systems
Ability to lift, push, pull at least 15 lbs.

COMPETENCIES

The Manager of Support Services should demonstrate the following competencies:

Mission-focused: Work in a manner that consistently reflects the organization’s mission and values.
Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment
Planning: Determine strategies to move programs forward, set goals, create and implement actions plans, and evaluate the process and results.
Communications skills: Persuasive and passionate communicator with strong verbal and written skills as well as strong listening skills.
Facilitation and Training: Effectively guiding meetings and learning processes, adapting to diverse needs, and fostering an inclusive, engaging environment to achieve objectives.
Leadership: Positively influence others to achieve results that are in the best interest of the organization and the youth we serve.
Relationship building: Establish and maintain positive working relationships with all stakeholders.
Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Transparency: Create clear lines of sight into programs and program activities for all stakeholders
Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
Creativity/innovation: Develop new and unique ways to serve our youth and create new opportunities for the youth
Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.
Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.
Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization
Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations

COMPENSATION

Salary range is $54,000-62,000 depending on experience.

Benefits:

Comprehensive health coverage, including medical, dental, and vision. Employer covers 95% of employee premiums and 50% of family premiums for medical insurance.
Employer-paid short and long-term disability coverage
Generous paid vacation, sick, and 9 paid holidays
Professional development opportunities
Employee discounts at pet retail store and the Crossroads Cafe

Equal Opportunity Employer

Crossroads is an equal opportunity employer. We encourage all qualified candidates to apply regardless of race, color, religion, national origin, age, disability, veteran status, genetic information, gender identity, or sexual preference.

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