Chief of Staff
EXEMPT
FULL TIME
REPORTS TO- CEO
WORK EVENINGS AND WEEKENDS- Yes, some on-call
TRAVEL-Some for conferences and training
ORGANIZATION SUMMARY
Crossroads Campus was founded in 2010 and is an IRS designated 501(c)(3) serving Nashville, Tennessee. We are committed to improving the community and the world around us by bringing neglected animals and young people together to learn from each other and heal together. Our model pairs employment through social enterprise with affordable housing for young adults who have been impacted by inequity, time in foster care or other traumas. It also provides opportunities for young people to experience the healing power of the human-animal bond through caring for homeless dogs and cats, resulting in mutually nurturing relationships that enhance resilience, change behavior, and teach skills.
POSITION SUMMARY
Do you have a desire to leverage your operations and strategic business expertise for greater community impact? Crossroads is seeking an experienced, energetic, visionary leader to successfully manage its social enterprise portfolio and overall organizational operations. The role will afford an entrepreneurial minded and mission-driven individual the opportunity to support the growth of our existing social enterprise businesses and to help plan for the growth and expansion of additional social enterprises. Reporting to the CEO, the Chief of Staff (COS) supervises and provides strategic leadership to four managers of key social enterprises. The COS also works closely with the Director of Young Adult programs to ensure youth served in Crossroads programs have positive work experiences in the social enterprises delivering on a promise that Crossroads values and the principles of trauma informed care are a part of workplace supervision and management.
PRIMARY DUTIES AND RESPONSIBILITIES
Strategy & Business Development –
- Manage the development and implementation of strategic and operational plans for each existing social enterprise.
- Work with managers of business units to develop successful marketing, growth, and service delivery systems.
Operations & Finance
- Build organizational capacity and lead day-to-day management of business operations
- Identify operational efficiencies that drive quality improvement and profitability
- Support organization wide budget planning and forecasting, ensuring stability and growth – integrating separate business and program area budgets.
- Ensure managers have knowledge of and can manage regulatory compliance for all operations
People & Organizational Management
- Develop staffing models that balance efficiency and workforce development mission from a trauma informed lens
- Develop and implement internal communications systems and routines to ensure a growing staff working in two locations feel connected and engaged with the organization.
- Lead training, supervision, and performance evaluation of team
- Provide timely information and reports as needed, including updates on impact metrics and business development
- Manage relationship with outside HR, payroll, and benefits provider.
- Supervise accounting and finance contractors to ensure timely reporting and financial planning.
Marketing & External Communications
- Partner with Crossroads’ development and marketing team to grow external awareness and expand impact of the organization
- Support and guide the development of marketing plans for each of Crossroads social enterprise businesses
- Seek ways to creatively leverage social channels and relevant networks to increase awareness of Crossroads businesses
QUALIFICATIONS
- Demonstrated commitment to the mission of Crossroads
- Minimum 8-10 years relevant work experience in private sector and/or public/non-profit sector
- Bachelor’s degree required; Master’s or advanced management course work preferred
- Passion for equity, inclusion and diversity is essential, with demonstrated ability to transform such passion into action
- Knowledge of and commitment to one or more of the following: animal welfare, youth development, trauma informed care and/or affordable housing
- Track record of effectively leading and scaling an outcomes-based program
- Proven ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives
- Experience managing operations of complex non-profit service provider including budgeting, accounting, and human resources.
- Ability to lift, push, pull at least 50 lbs.
COMPETENCIES
The Chief of Staff should demonstrate the following competencies:
- Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment
- Planning: Determine strategies to move programs forward, set goals, create and implement actions plans, and evaluate the process and results.
- Communications skills: Persuasive and passionate communicator with strong verbal and written skills as well as strong listening skills.
- Leadership: Positively influence others to achieve results that are in the best interest of the organization.
- Relationship building: Establish and maintain positive working relationships with all stakeholders.
- Risk Management: Identify and evaluate the risks to the organization’s people (clients, staff, management, volunteers), property, finances, goodwill, and image. Report all existing and potential risks to Executive Director in a timely manner.
- Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Foster transparency: Create clear lines of sight into programs and program activities for all stakeholders.
- Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
- Creativity/innovation: Develop new and unique ways to improve programs and create new opportunities for the organization’s clients.
- Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.
- Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.
- Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
- Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization.
- Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations.
Management reserves the right to revise this job description at any time. This job description is not a contract for employment. Employee may be asked to perform other duties not listed in this job description.
HOW TO APPLY
Submit resume and cover letter to jobs@crossroadscampus.org
No phone calls. Applications accepted until job is filled.
