Careers

Chief of Staff

EXEMPT
FULL TIME
REPORTS TO- CEO
WORK EVENINGS AND WEEKENDS- Yes, some on-call
TRAVEL-Some for conferences and training

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS designated 501(c)(3) serving Nashville, Tennessee.  We are committed to improving the community and the world around us by bringing neglected animals and young people together to learn from each other and heal together. Our model pairs employment through social enterprise with affordable housing for young adults who have been impacted by inequity, time in foster care or other traumas. It also provides opportunities for young people to experience the healing power of the human-animal bond through caring for homeless dogs and cats, resulting in mutually nurturing relationships that enhance resilience, change behavior, and teach skills.

POSITION SUMMARY

Do you have a desire to leverage your operations and strategic business expertise for greater community impact? Crossroads is seeking an experienced, energetic, visionary leader to successfully manage its social enterprise portfolio and overall organizational operations. The role will afford an entrepreneurial minded and mission-driven individual the opportunity to support the growth of our existing social enterprise businesses and to help plan for the growth and expansion of additional social enterprises. Reporting to the CEO, the Chief of Staff (COS) supervises and provides strategic leadership to four managers of key social enterprises. The COS also works closely with the Director of Young Adult programs to ensure youth served in Crossroads programs have positive work experiences in the social enterprises delivering on a promise that Crossroads values and the principles of trauma informed care are a part of workplace supervision and management.

PRIMARY DUTIES AND RESPONSIBILITIES

Strategy & Business Development –

  • Manage the development and implementation of strategic and operational plans for each existing social enterprise.
  • Work with managers of business units to develop successful marketing, growth, and service delivery systems.

Operations & Finance

  • Build organizational capacity and lead day-to-day management of business operations
  • Identify operational efficiencies that drive quality improvement and profitability
  • Support organization wide budget planning and forecasting, ensuring stability and growth – integrating separate business and program area budgets.
  • Ensure managers have knowledge of and can manage regulatory compliance for all operations

People & Organizational Management

  • Develop staffing models that balance efficiency and workforce development mission from a trauma informed lens
  • Develop and implement internal communications systems and routines to ensure a growing staff working in two locations feel connected and engaged with the organization.
  • Lead training, supervision, and performance evaluation of team
  • Provide timely information and reports as needed, including updates on impact metrics and business development
  • Manage relationship with outside HR, payroll, and benefits provider.
  • Supervise accounting and finance contractors to ensure timely reporting and financial planning.

Marketing & External Communications

  • Partner with Crossroads’ development and marketing team to grow external awareness and expand impact of the organization
  • Support and guide the development of marketing plans for each of Crossroads social enterprise businesses
  • Seek ways to creatively leverage social channels and relevant networks to increase awareness of Crossroads businesses

QUALIFICATIONS

  • Demonstrated commitment to the mission of Crossroads
  • Minimum 8-10 years relevant work experience in private sector and/or public/non-profit sector
  • Bachelor’s degree required; Master’s or advanced management course work preferred
  • Passion for equity, inclusion and diversity is essential, with demonstrated ability to transform such passion into action
  • Knowledge of and commitment to one or more of the following: animal welfare, youth development, trauma informed care and/or affordable housing
  • Track record of effectively leading and scaling an outcomes-based program
  • Proven ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives
  • Experience managing operations of complex non-profit service provider including budgeting, accounting, and human resources.
  • Ability to lift, push, pull at least 50 lbs.

COMPETENCIES

The Chief of Staff should demonstrate the following competencies:

  • Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment
  • Planning: Determine strategies to move programs forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Communications skills: Persuasive and passionate communicator with strong verbal and written skills as well as strong listening skills.
  • Leadership: Positively influence others to achieve results that are in the best interest of the organization.
  • Relationship building: Establish and maintain positive working relationships with all stakeholders.
  • Risk Management:  Identify and evaluate the risks to the organization’s people (clients, staff, management, volunteers), property, finances, goodwill, and image.  Report all existing and potential risks to Executive Director in a timely manner.
  • Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Foster transparency: Create clear lines of sight into programs and program activities for all stakeholders.
  • Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
  • Creativity/innovation: Develop new and unique ways to improve programs and create new opportunities for the organization’s clients.
  • Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.
  • Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.
  • Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
  • Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization.
  • Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations.

Management reserves the right to revise this job description at any time.  This job description is not a contract for employment.  Employee may be asked to perform other duties not listed in this job description.

HOW TO APPLY
Submit resume and cover letter to jobs@crossroadscampus.org
No phone calls. Applications accepted until job is filled.

Assistant Animal Care Manager

FULL TIME SALARIED
DEPARTMENT: Animal Care
REPORTS TO:  Animal Care and Adoptions Manager
WORK SCHEDULE: Five days per week, potentially Sunday-Thursday, hours may vary between 7am – 6pm
TRAVEL: Some, in area

ORGANIZATION SUMMARY

Crossroads Campus was founded in 2010 and is an IRS designated 501(c)(3) serving Nashville, Tennessee.  We are committed to improving the community and the world around us by bringing neglected animals and youth together to learn from each other and heal together.  Through our programs, we enhance empathy and compassion for all living things through positive interactions with animals. We educate and empower people to take care of their pets, we find loving homes for dogs and cats and we offer affordable housing and an entrance to the workforce for at-risk youth.

POSITION SUMMARY

Reporting to the Animal Care & Adoptions Manager, Animal Care Assistant Manager is a critical member of Crossroads Campus’ team, ensuring ongoing delivery of the organization’s core mission of service to animals and young adults in the job training program.  The Animal Care Assistant Manager will help to oversee the end-to-end animal care process from intake through adoption/placement and provide training of humane education and animal care duties to Crossroads Campus’ interns and volunteers, oversee provision of veterinary care for animals, program marketing, adoptions, fosters, and follow-ups.

PRIMARY DUTIES AND RESPONSIBILITIES

Teaching/Mentoring

  • Implement the humane education and animal-care component of the Crossroads’ Competency Based Job-Skills Tracking Program: document and proactively assist interns in developing their knowledge & skills
  • Coach and provide on-the-job training in the safe and humane handling, training, and care of animals
  • Work with the Programs Team to develop a strengths-based approach for providing coaching and supervision for each individual involved in animal care related activities at Crossroads
  • Oversee and ensure daily training and implementation of standard protocols created by/with the Animal Care and Adoptions Manager, and provide continued animal-related education for the Crossroads’ Interns and Associates
  • Assist the Animal Care and Adoptions Manger with developing and presenting Humane Education classes (includes travel to and presenting at local schools and other external organizations)

Animal Care/Adoptions

  • Partner with local shelters to bring adoptable cats and dogs into the Crossroads’ rescue program
  • Temperament test potential rescue animals to ensure a safe, appropriate match for our program
  • Ensure all animals in the care of Crossroads receive appropriate daily care, medical care, social interactions, training, enrichment, and exercise
  • Respond to inquiries about adoptable animals and review adoption applications to ensure animals are placed into the most ideal home for their individual needs
  • Assist with adoption counseling and all aspects of the adoption process and ownership transfer to ensure safe and appropriate placement for Crossroads’ animals
  • Assist with selection, support, and utilization of foster families as appropriate to support program goals
  • Maintain inventory of necessary feeding, cleaning, medical, and general care supplies, and report needs to the Animal Care and Adoptions Manager
  • Assist with posting and updating information, photos, and videos of Crossroads’ adoptable pets on the Crossroads website and other adoption platforms in a timely manner
  • Work in partnership with the Community Engagement Manager to promote Crossroads’ adoptions through social media and events
  • Help to provide referrals for individuals needing help with found/lost animals or seeking to relinquish a pet
  • Communicate animal-related volunteer needs with the Community Engagement Manager; train and develop volunteers to assist with animal care activities and enrichment
  • Assist with operations of the Crossroads Pets – Shop & Adopt store (social enterprise) as assigned

Data and Record Keeping

  • Maintain all intake, medical, foster, and outcome information for the Crossroads’ Adoption Program through all appropriate databases
  • Maintain and update Animal Care policies and procedures as needed
  • Maintain and update Adoption and Foster Program policies and procedures as needed
  • Provide and document post-adoption follow-up and support
  • Maintain updated information in the Shelter Animals Count database

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree or equivalent combination of education and experience, preferably in social sciences or animal care related fields
  • Fluent understanding of canine and feline communication/body language
  • At least three years of professional experience in an animal care role preferred
  • At least one year in a management role preferred
  • Program development skills preferred
  • Animal training skills/behavioral management skills preferred
  • Teaching/coaching/mentoring experience strongly preferred
  • General knowledge in the areas of animal welfare and youth development
  • Excellent working knowledge of Google Suite, including Gmail, Docs, Slides, Sheets, and Forms
  • Ability to lift, push, and pull at least 40 lbs.
  • Love and understanding of both cats and dogs
  • An ability to connect animals and people in meaningful ways

COMPETENCIES

The Adoptions Manager should demonstrate the following competencies:

  • Adaptability/flexibility: flexibility, versatility and tolerance in a changing/start-up/entrepreneurial work environment
  • Relationship building: Establish and maintain positive working relationships with all stakeholders.
  • Planning: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results
  • Communications skills: Persuasive and passionate communicator with strong verbal and written skills as well as strong listening skills.
  • Leadership: Positively influence others to achieve results that are in the best interest of the organization.
  • Creativity/innovation: Develop new and unique ways to improve operations and create new opportunities for the organization.
  • Problem solving/reasoning skills: Assess problems, identify root causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem.
  • Decision making: Assess situations to determine their level of importance, urgency and risk; make clear and timely decisions that further the organization’s best interest.
  • Strategic thinking: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.
  • Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Maintain poise and professionalism: Ability to maintain poise and professionalism with a variety of audiences and in a variety of situations
  • Discretion: Act with discretion, particularly when handling sensitive issues and maintain confidentiality of all proprietary and personal data
  • Ethical behavior: Ensure that personal behavior and the behavior of others is consistent with the standards set forth by the organization and aligns with the values of the organization 

Management reserves the right to revise this job description at any time.  This job description is not a contract for employment.  Employee may be asked to perform other duties not listed in this job description.

HOW TO APPLY
Submit resume and cover letter to jobs@crossroadscampus.org.
No phone calls. Applications accepted until job is filled.

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